Mining Content Gold: Getting the Most Out of Your Subject Matter Experts

The used printing press we purchased had just been delivered and sat forlornly in the middle of our shop floor. Fred Hudson, our plant engineer, just stared at it, one hand on his hip, the other rubbing his bald head. The riggers who shipped the press deployed a unique method when disassembling the machine. Instead of properly disconnecting the wiring, they simply hacked all the wires off at the power source. So as Fred examined the carnage of tangled wiring, he was trying to figure out how to make all the proper connections. And of course no wiring diagrams or user manuals came with the old, used machine.

Luckily for us, Fred was a genius. He walked around the press for a few days and then pounced. Within a day, he connected all the wires and power was surging through our now running printing press.

Electronics wasn't the only thing in which Fred was expert. He knew everything about mechanical equipment, building construction, auto mechanics, HVAC, and safety. He was our resident subject matter expert (SME).

Regardless of your type of business  - technology, software, analytics, marketing, healthcare, manufacturing - chances are you have a Fred or two on staff. They are often quiet, unassuming women and men who harbor a vast source of knowledge of your industry and company. That makes them an invaluable resource when it comes to creating content to help market your business. Whether you need a white paper, eBook, case study, blog post, or sell sheet, your SME's can provide the knowledge and insight to make your content pieces relevant and compelling.

Here are four ways to get the most out of your SME's when it comes to content creation.

Tap into their passion

Regardless of how quiet and reserved your SME's may be, they will open up if you can get them talking about something in the business they are passionate about. They carry around a ton of knowledge they rarely get a chance to share. Showing genuine interest and tapping into that passion often results in a treasure trove of valuable and compelling information that will interest your customers and prospects.

Be thorough in your interview

To get really good information from your SME's, be fully prepared for your discussion. Ask open ended questions and listen closely. Follow up and probe to get them to dig deeper. If the subject is particularly complicated, try to strip away the jargon and get them to explain in plan English. Oftentimes, SME's are so well versed in a topic, they forget that we mere mortals may not have any idea what they are talking about. Fred used to start most discussions with "As you know..." before going on to talk about something about which I was totally clueless. Don't be embarrassed to say "I don't understand. Can you please explain?" Have your SME use analogies to further clarify the subject to make it easier to convert your conversation into meaningful content.

Record the discussion

Before you begin, ask for permission to record the conversation. Even if you are master at shorthand - something very few people are these days - you'll never capture all the content gold your SME will share. They may be intimidated at first, but once you get them talking they will usually forget they are being recorded. Having a digital record of the conversation will be invaluable later when you parse the discussion into various pieces of content.

Keep them in the loop

As you convert their words of wisdom into blog posts, ebooks, or white papers, make sure you keep them involved. Let them review anything you write before publishing. This will not only reinforce that you appreciate what they had to say, it will also ensure that you haven't misinterpreted something or simply made some errors of fact. Keeping them involved will demonstrate that you truly care about what they had to say and will also make it easier if you decide to go back to them for more interesting content later.

As you put your content schedule together and scramble to do research, don't look past your internal resources. Engage your SME's and enjoy a bountiful content reward.

How do you use the knowledge of your SME's? What forms of content have you been able to put together with their help?

6 Ideas To Break Through "Content Block"

Pulitzer Prize winning sportswriter Red Smith once said, "Writing is easy. You just sit at the typewriter until the drops of blood ooze from your forehead." That's what it feels like for many people as they stare at a blank computer screen coming up totally empty as to what to write. The pressure builds as a nagging voice shouts in their head: More content! Publish or perish! Come up with an idea!

Writers are all too familiar with "writer's block" when typing that first sentence becomes overwhelmingly difficult.

Corporate marketing teams can sometimes face the same dilemma. You understand the importance of creating compelling content for your prospects and customers and you know it's a proven way to build relationships and drive revenue. Publishing blog posts, white papers, eBooks, or case studies is the best way to get in front of your target audience to convince them of your expertise in your field and reassure them you understand their issues and can help solve their problems.

But that doesn't make it any easier to create compelling content. Instead of a blank screen, though, you're faced with an empty content calendar. You just don't know what to write about. You're suffering from a problem I call "content block."

I've been on a number of calls with clients who want to produce a white paper, eBook, or blog post series, but are struggling with what the topics should be. To break the block, I'll walk them through a number of possible ideas and eventually we come up with relevant areas of interest we can convert into solid content.

Here are six ideas for topics that will get your creative juices flowing and help you overcome your "content block."

Discuss an industry trend. Pick a hot industry topic and provide your take on it. This will show thought leadership and demonstrate to customers and prospects that you're in tune with current trends. The many newsletters you receive contain a wide variety of issues that would interest your audience. You can also check out brochures on industry conferences and review the list of breakout sessions for a number of topic ideas.

Interview an SME. Most organizations have valuable sources of content right under their noses in their product or service subject matter experts. These individuals not only possess valuable company knowledge but they are also well aware of what's going on with your industry as a whole. Unfortunately, we often fail to take advantage of their vast wealth of knowledge. Sit down with them and ask "So what's new?" Chances are within a short time you'll have an extensive list of topic ideas and the actual content to flesh them out.

Present an opinion on an industry article. We are all inundated with both physical and electronic magazines and articles on a regular basis. It's a good bet you've come across more than one viewpoint with which you disagree. That's great. Make it your next blog post. Linking back to the original article and then providing your unique opinion on it provides your customers and prospects with two sides on a topic of interest. That's the best way to get a dialogue going while honing your thought-leadership chops.

Analyze an industry survey or report. Chances are you often find a report or survey lurking in your email inbox containing information of interest to your target audience. Digest the report, cull out the pertinent points, and put together an analysis explaining what the data means for your prospects and customers. Even if they received the same report, your spin on it could make it more specific and relevant to them.

Offer an objective discussion of a technology you offer. This one can get tricky since if your goal is to be a thought leader, you don't want to jump up on the podium and give a sales pitch. A well written brochure is helpful at certain points in the sales process, but for thought leadership purposes, you want to present a broader look at the topic. For example, one of my clients is a leader in the waterjet cutting field. We did a series of white papers and ebooks discussing the benefits of waterjet technology without specifically mentioning the company's products. We wanted to help educate our target audience and by doing so, we helped cement the company as a thought leader in a growing manufacturing space.

Give a first person problem solving example. These occur on a daily basis but often go unnoticed and unreported. That's unfortunate since they can be among the most powerful pieces of influencing content. Check with your customer service team or sales group for examples of where your product or service solved a customer problem.It can be difficult to get permission from a customer to use their name, but you can make it generic and get the same impact. The result will be similar to a case study with the familiar formula of background, problem, solution, results. This is a great way to provide your prospects with an illustration of what you might be able to do for them.

You may feel the well has run dry when it comes to content will interest your target audience, but that's really never the case. Spend some time thinking about your company, your clients, and your industry and chances are you'll be tapping away at your keyboard in no time.

What have you done to break your "content block?" Where do you find your best content ideas?

Ring in the New Year with a Content Review

The hectic run-up to the holiday season is usually a time of finishing up projects before the end of year lull. Once through the festivities, activity ramps up again and the new year can sometimes present a blank slate - perhaps even a clean desk - and offers a perfect opportunity to start a few new projects. One of the more productive things you might consider is taking a look at your content. Start by reviewing what you have and then determine what you might need in the coming months. Here are five ideas to get you started.

1. Take advantage of untapped resources

Coming up with content ideas can sometimes be a struggle, especially with a bulging to-do list of other priorities. The solution may not be as difficult as you think. domain owner . You're likely surrounded by several fertile sources that you may not have considered - your resident subject matter experts.

Most companies, especially those in the technology space, have SME's who are carrying around valuable knowledge about your industry, business, and customers. Unfortunately they probably lack the time to get that information down on paper where you can share it with current and prospective clients. Why not arrange to tap that extensive knowledge and put together an eBook or white paper on a topic relevant to your business?

Not only will this provide you with an outstanding content piece for lead generation or thought leadership, but it'll also allow the SME to share his or her valuable insight - something they may be eager to do.

2. Document a customer success story

The end of the year is always a good time to look back to last year to find situations where your product or service helped one of your clients. Crafting several compelling case studies fills two needs: It provides your customer with some always welcome publicity and it also gives you an effective proof of concept piece.

One of the biggest influencers with potential clients is evidence that your product or service does what you say it will. Demonstrating it with a real world example from an existing customer is one of the most powerful sales tools.

3. Refresh your blog

Spend a minute going through your list of blog posts. If the most recent one is three or four months old, you're sending a message that either you have nothing new to say or you've abandoned the blog section entirely. This could be the right time to reach out to customers and prospects with a series of posts to refresh that area of your site.

You don't need to commit to a daily blog blitz, but presenting one post a week for the next few months will show that you're making an effort to communicate with your audience.

4. Update your web site

While you're on the site, take a look at other copy that may need updating. Is your bio page still relevant? Does it include new hires and has it been edited to delete those no longer with the company? How long has it been since you posted a new entry in your press release section? Does the main message on your home page still accurately reflect the company's direction?

I'm not suggesting you invest heavily in an all-new design. Sometimes revisiting and updating some of your key content elements is all you need to breath some life into your site.

5. Get published

One of the best - and most cost effective - ways to get publicity for your company is to publish an article in an industry magazine or newsletter. Those publications are always looking for content so they'll likely welcome your reaching out to offer your expertise. This is an excellent way to share your thoughts on a hot industry topic and get some props for your organization at the same time.

After the article is published, you then have a solid marketing piece you can share with prospects and customers to reinforce your thought leadership profile.

Lots of resolutions are made at this time of year and many of them wither and die before too long. Reviewing and upgrading your content program doesn't have to be one of them. By taking a few simple steps now, you can establish a year long program that can yield significant benefits.

What are your content plans for 2015?

Writing A Blog Post? Know Your Goal

According to the latest survey from the Content Marketing Institute and Marketing Profs, three quarters of B2B marketers use blogs as part of their inbound marketing plan. Two out of three believe blog posts are effective in driving traffic and acquiring leads. There's a good chance blogging is already part of your overall marketing strategy or soon will be. When writing your posts though, you might want to consider the old saying "if you don't know where you're going any road will get you there." That's because the power of your posts comes in knowing what you're trying to accomplish with each one. Here are three kinds of blog posts that you'll likely want to use.

1. Informational

In this type of post, you're looking to share information about your industry or some aspect of business in general. Focus these posts on enlightening your readers about a new trend or topic. Make it interesting by adding little known facts about a issue that's getting a lot of attention. For example, this post from Dan Singer at Dyntek ties together two highly visible current events: the latest rash of credit card breaches and the release of Apple's new payment system. Both have been widely covered, but Dan discusses how a new technology called tokenization connects the two. Readers will likely come away with broader knowledge of both the Apple Pay system and a possible solution to cyber hacking.

2. Thought Leadership

This takes the informational post a step further by offering an opinion or suggesting an action. They're meant to be thought provoking and offer readers a clear point of view. For example, this post by Ed Marsh of Consilium Global Business Advisors relates a botched inbound marketing effort. He explains about being intrigued enough to sign up for a blog subscription but was totally turned off when he was confronted by an overly legalistic landing page. He goes on to point out the lessons B2B marketers could learn from the debacle. After reading this type of post, readers should know exactly how the author feels (you certainly know how Ed feels!) and should provoke a rethinking of their position on the subject.

3. Promotional

These kinds of posts are important, but they should be used sparingly. They're meant to offer information on a topic but also to have a specific call to action. The goal of these posts is to get  the reader to sign up for a webinar, or receive a white paper or ebook. For example, this post from Shaun Pinney at Backupify provides some tips and hints from experienced Salesforce.com administrators. At the end, he offers the reader the complete free eBook on the subject. This type of a post should provide enough information to be interesting even without the call to action. These are effective in building your prospect list, but if they're the only posts you provide, you're not likely to generate much return traffic.

Each of these posts have their place and should be part of your total inbound marketing plan. Using a combination of all of them should help maintain interest and keep your post feed fresh and compelling.

Are you using all three? Which have you found to be most effective?